Hello! I’m Chinelo.
Experience and Product Designer recently leading Payments Design at Hilton
Experience and Product Designer recently leading Payments Design at Hilton
Experience and Product Designer recently leading Payments Design at Hilton
User Experience · Product Design · Strategy
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Case Studies
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Case Studies
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Case Studies
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Work Experience
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Work Experience
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Work Experience
February 2023 - CURRENT
Lead Product Designer
HILTON CORPORATION
Owned end-to-end product design for Hilton’s global payments ecosystem across desktop and mobile platforms, shaping both customer-facing and internal experiences through strategy, execution, and iterative user research.
Designed Hilton’s front-end digital payments experience, integrating Apple Pay, Google Pay, and Pay with Points to create intuitive, accessible checkout flows validated through iterative testing.
Collaborated with Product, Engineering, Legal, Hotel staff, and third-party partners, including Apple and Google, to ensure technical feasibility, platform alignment, brand consistency, and compliance across all payment integrations.
Redesigned Hilton's internal Enterprise Payments Platform (EPP), simplifying complex workflows and introducing modern UX patterns to improve usability, task efficiency, and clarity for hotel staff and corporate teams worldwide.
February 2023 - CURRENT
Lead Product Designer
HILTON CORPORATION
Owned end-to-end product design for Hilton’s global payments ecosystem across desktop and mobile platforms, shaping both customer-facing and internal experiences through strategy, execution, and iterative user research.
Designed Hilton’s front-end digital payments experience, integrating Apple Pay, Google Pay, and Pay with Points to create intuitive, accessible checkout flows validated through iterative testing.
Collaborated with Product, Engineering, Legal, Hotel staff, and third-party partners, including Apple and Google, to ensure technical feasibility, platform alignment, brand consistency, and compliance across all payment integrations.
Redesigned Hilton's internal Enterprise Payments Platform (EPP), simplifying complex workflows and introducing modern UX patterns to improve usability, task efficiency, and clarity for hotel staff and corporate teams worldwide.
February 2023 - CURRENT
Lead Product Designer
HILTON CORPORATION
Owned end-to-end product design for Hilton’s global payments ecosystem across desktop and mobile platforms, shaping both customer-facing and internal experiences through strategy, execution, and iterative user research.
Designed Hilton’s front-end digital payments experience, integrating Apple Pay, Google Pay, and Pay with Points to create intuitive, accessible checkout flows validated through iterative testing.
Collaborated with Product, Engineering, Legal, Hotel staff, and third-party partners, including Apple and Google, to ensure technical feasibility, platform alignment, brand consistency, and compliance across all payment integrations.
Redesigned Hilton's internal Enterprise Payments Platform (EPP), simplifying complex workflows and introducing modern UX patterns to improve usability, task efficiency, and clarity for hotel staff and corporate teams worldwide.
MAY 2021 – FEBRUARY 2023
Senior User Experience Designer
DELL TECHNOLOGIES
Led UX design for Dell’s as-a-service platforms and digital marketing experiences, collaborating cross-functionally to improve product clarity and drive user engagement.
Shaped the user experience for Dell APEX (Cloud-as-a-Service), designing 7+ product and offer pages that helped drive a more than 60% increase in subscriptions and annual recurring revenue.
Developed a customizable virtual events platform experience supporting Dell Technologies World and other global campaigns, improving audience engagement and lead generation during the COVID-19 shift to digital.
Designed and optimized 30+ pages on DellTechnologies.com using performance analytics and usability testing to increase content engagement and conversion rates
MAY 2021 – FEBRUARY 2023
Senior User Experience Designer
DELL TECHNOLOGIES
Led UX design for Dell’s as-a-service platforms and digital marketing experiences, collaborating cross-functionally to improve product clarity and drive user engagement.
Shaped the user experience for Dell APEX (Cloud-as-a-Service), designing 7+ product and offer pages that helped drive a more than 60% increase in subscriptions and annual recurring revenue.
Developed a customizable virtual events platform experience supporting Dell Technologies World and other global campaigns, improving audience engagement and lead generation during the COVID-19 shift to digital.
Designed and optimized 30+ pages on DellTechnologies.com using performance analytics and usability testing to increase content engagement and conversion rates
MAY 2021 – FEBRUARY 2023
Senior User Experience Designer
DELL TECHNOLOGIES
Led UX design for Dell’s as-a-service platforms and digital marketing experiences, collaborating cross-functionally to improve product clarity and drive user engagement.
Shaped the user experience for Dell APEX (Cloud-as-a-Service), designing 7+ product and offer pages that helped drive a more than 60% increase in subscriptions and annual recurring revenue.
Developed a customizable virtual events platform experience supporting Dell Technologies World and other global campaigns, improving audience engagement and lead generation during the COVID-19 shift to digital.
Designed and optimized 30+ pages on DellTechnologies.com using performance analytics and usability testing to increase content engagement and conversion rates
FEBRUARY 2017 - MAY 2021
User Experience Designer
DELL TECHNOLOGIES
Owned UX design for accessibility, localization, and product discovery across Dell’s digital platforms.
Led accessibility audits and remediations for 200+ pages, ensuring WCAG 2.1 compliance and improving usability across internal and public-facing experiences.
Redesigned Dell’s global country/language selector for brand consistency and usability across all regional platforms.
Led UX for the Product Finder tool on DellEMC.com, enhancing product discovery through continuous user testing and agile collaboration.
Designed branded internal community pages on the Jive platform, elevating stakeholder communication and cross-org initiatives
FEBRUARY 2017 - MAY 2021
User Experience Designer
DELL TECHNOLOGIES
Owned UX design for accessibility, localization, and product discovery across Dell’s digital platforms.
Led accessibility audits and remediations for 200+ pages, ensuring WCAG 2.1 compliance and improving usability across internal and public-facing experiences.
Redesigned Dell’s global country/language selector for brand consistency and usability across all regional platforms.
Led UX for the Product Finder tool on DellEMC.com, enhancing product discovery through continuous user testing and agile collaboration.
Designed branded internal community pages on the Jive platform, elevating stakeholder communication and cross-org initiatives
FEBRUARY 2017 - MAY 2021
User Experience Designer
DELL TECHNOLOGIES
Owned UX design for accessibility, localization, and product discovery across Dell’s digital platforms.
Led accessibility audits and remediations for 200+ pages, ensuring WCAG 2.1 compliance and improving usability across internal and public-facing experiences.
Redesigned Dell’s global country/language selector for brand consistency and usability across all regional platforms.
Led UX for the Product Finder tool on DellEMC.com, enhancing product discovery through continuous user testing and agile collaboration.
Designed branded internal community pages on the Jive platform, elevating stakeholder communication and cross-org initiatives
FEBRUARY 2015 – SEPTEMBER 2017
IT Leadership Development Program
EMC CORPORATION
Enterprise Architecture Analyst | September 2016 – February 2017-
Developed test scripts, created data maps and updated requirements for 4 integrated systems, resulting in faster execution of notification support for Pega service requests, to enhance customer visibility & satisfaction
Analytics Innovation Analyst | February 2016 – September 2016
Created use cases on advancements in big data at EMC for 10 business units to provide visibility across the enterprise during the Dell-EMC merger
Enterprise Database Analyst | September 2015 – February 2016
Supervised and responded to MSSQL server efficiency issues such as performance, space and availability using Hyperic and Idera software
Change Management Analyst | February 2015 – September 2015
Produced training documents and simulations for 4 business units to ensure a smooth transition of the business from Oracle to SAP ERP System
FEBRUARY 2015 – SEPTEMBER 2017
IT Leadership Development Program
EMC CORPORATION
Enterprise Architecture Analyst | September 2016 – February 2017-
Developed test scripts, created data maps and updated requirements for 4 integrated systems, resulting in faster execution of notification support for Pega service requests, to enhance customer visibility & satisfaction
Analytics Innovation Analyst | February 2016 – September 2016
Created use cases on advancements in big data at EMC for 10 business units to provide visibility across the enterprise during the Dell-EMC merger
Enterprise Database Analyst | September 2015 – February 2016
Supervised and responded to MSSQL server efficiency issues such as performance, space and availability using Hyperic and Idera software
Change Management Analyst | February 2015 – September 2015
Produced training documents and simulations for 4 business units to ensure a smooth transition of the business from Oracle to SAP ERP System
FEBRUARY 2015 – SEPTEMBER 2017
IT Leadership Development Program
EMC CORPORATION
Enterprise Architecture Analyst | September 2016 – February 2017-
Developed test scripts, created data maps and updated requirements for 4 integrated systems, resulting in faster execution of notification support for Pega service requests, to enhance customer visibility & satisfaction
Analytics Innovation Analyst | February 2016 – September 2016
Created use cases on advancements in big data at EMC for 10 business units to provide visibility across the enterprise during the Dell-EMC merger
Enterprise Database Analyst | September 2015 – February 2016
Supervised and responded to MSSQL server efficiency issues such as performance, space and availability using Hyperic and Idera software
Change Management Analyst | February 2015 – September 2015
Produced training documents and simulations for 4 business units to ensure a smooth transition of the business from Oracle to SAP ERP System
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Education
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Education
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Education
AUGUST 2020 - MAY 2022
M.S., Engineering & Management
MASSACHUSETTS INSTITUTE OF TECHNOLOGY
Fellow, Integrated Design & Management Program
Focus: Human Centered Product Design & User Experience Strategy
AUGUST 2020 - MAY 2022
M.S., Engineering & Management
MASSACHUSETTS INSTITUTE OF TECHNOLOGY
Fellow, Integrated Design & Management Program
Focus: Human Centered Product Design & User Experience Strategy
AUGUST 2020 - MAY 2022
M.S., Engineering & Management
MASSACHUSETTS INSTITUTE OF TECHNOLOGY
Fellow, Integrated Design & Management Program
Focus: Human Centered Product Design & User Experience Strategy
SEPTEMBER 2018
Certificate, Human Computer Interaction for User Experience
MASSACHUSETTS INSTITUTE OF TECHNOLOGY
Certificate, Human Computer Interaction for User Experience - Computer Science and Artificial Intelligence Laboratory (CSAIL) | Credential ID 11971832
SEPTEMBER 2018
Certificate, Human Computer Interaction for User Experience
MASSACHUSETTS INSTITUTE OF TECHNOLOGY
Certificate, Human Computer Interaction for User Experience - Computer Science and Artificial Intelligence Laboratory (CSAIL) | Credential ID 11971832
SEPTEMBER 2018
Certificate, Human Computer Interaction for User Experience
MASSACHUSETTS INSTITUTE OF TECHNOLOGY
Certificate, Human Computer Interaction for User Experience - Computer Science and Artificial Intelligence Laboratory (CSAIL) | Credential ID 11971832
AUGUST 2010 - MAY 2014
B.S., Information Science
UNIVERSITY OF PITTSBURGH
Focus: Human Centered Design
Minor: Studio Art
AUGUST 2010 - MAY 2014
B.S., Information Science
UNIVERSITY OF PITTSBURGH
Focus: Human Centered Design
Minor: Studio Art
AUGUST 2010 - MAY 2014
B.S., Information Science
UNIVERSITY OF PITTSBURGH
Focus: Human Centered Design
Minor: Studio Art